Allowing moderators an admin interface on a website to maintain the incoming scam messages. At the time of publication, Facebook was still running a legacy tab width of 520px.
Vodacom had shown great successes with engaging with their customers via Facebook. As a value added service, Vodacom wanted to allow customers to report messages that was possibly intended to scam customers out of their hard-earned income.
Powerful CMS backend for maintaining user-generated content
For obvious reasons, I cannot go into the back-end processes too much. I can point out some of the feature highlights however.
- Searching through previous submissions, to help prevent duplicate entries
- Notifications to the content managers and Vodacom staff to review incoming posts
- Single-click actions of submissions to allow rapid moderation
- Administration access to CMS, so no need to access moderation platform via Facebook